01Scope and your agreement
These terms cover services supplied by DataCoreLink, including dedicated servers, VPS, colocation, backup, remote hands, server management, business email, SMS, SSL certificates and domain registration. Hardware sales are subject to the specifications, delivery and warranty terms in the accepted quotation.
Your accepted order, quotation and service schedule define the configuration, location, price, billing cycle and any additional commitments. A specifically agreed written term takes precedence over a conflicting general policy. Mandatory rights under applicable law remain unaffected. Website descriptions alone do not create an uptime, delivery or recovery guarantee.
02Accounts and authorized instructions
Provide accurate contact and billing information and keep it current. You must have authority to order for your organization and to instruct work on the systems involved.
Keep account credentials, API keys and access lists secure. Use the authenticated client portal for changes affecting access, payments or termination. Notify support promptly if an account or service may be compromised. We may verify identity or authority before carrying out sensitive instructions.
03Orders, provisioning and changes
An order is subject to acceptance, payment requirements and availability. Deployment timing and dependencies should be confirmed in writing; a catalogue listing does not reserve stock or capacity.
Configuration changes, migrations, remote-hands work and additional resource use may carry separate charges. We will confirm their scope and cost before proceeding. Customer approval is required before chargeable work outside the agreed scope.
04Billing and renewal
The accepted order and invoice identify the currency, recurring period, setup charges, applicable taxes and payment due date. Review them before payment. Currency selectors show the available billing rates; your final invoice governs the amount payable.
Recurring services continue according to the agreed renewal arrangement until cancelled. A yearly payment does not mean a lifetime service. We will communicate changes to recurring charges before the affected renewal; they do not retrospectively change a paid period. Contact billing about disputed charges and continue paying undisputed amounts.
05Service and customer responsibilities
You retain ownership of your content and are responsible for having the rights to use it. Follow the Acceptable Use Policy, secure your applications and maintain suitable independent backups. An unmanaged server or VPS does not include application administration or backup unless expressly ordered.
Management and remote-hands services cover the agreed tasks and authorization. Backup retention, restore testing, recovery objectives and encryption-key responsibilities must be specified in the backup order. Colocation customers remain responsible for their equipment, licensed software, permitted power use and authorized site contacts.
06Domains, certificates, email and SMS
Domain registration, renewal, transfer and expiry are subject to the applicable registry and registrar rules. Keep registrant information accurate, monitor expiry and renew on time. DataCoreLink does not claim to be an ICANN-accredited registrar merely by offering domain services.
Certificate issuance requires the relevant validation. Email delivery and SMS delivery depend on recipient systems, carrier rules, sender approval and lawful recipient permission. Purchased credits, licences and third-party services may have restrictions disclosed with the order; delivery, inbox placement and approval are not unconditional guarantees.
07Suspension and ending a service
We may restrict a service for overdue payment, a material breach, a lawful requirement or a security threat. Where practical we will notify the account contact and explain how to resolve the issue. Urgent threats may require immediate containment.
Cancellation, refunds and data export follow the Refund & Cancellation Policy and your service schedule. Export your data and arrange equipment collection before the confirmed termination date. Termination does not remove charges already incurred or obligations that must continue under applicable law.
08Service levels and responsibility for loss
Any availability target, response commitment, replacement obligation or service-credit entitlement must be expressly included in your written SLA. The Service Level Agreement page explains how those commitments are documented and assessed.
Responsibility for loss and any negotiated limits are governed by your written agreement and applicable law. These general terms do not introduce an undisclosed liability cap or exclude rights that cannot lawfully be excluded. Report incidents promptly and take reasonable steps to limit further loss.
09Questions, disputes and policy changes
Contact support with your account, invoice or service reference so we can investigate a concern. Billing questions can be sent to billing@datacorelink.com. Do not include passwords or private keys in messages.
Bangladesh law applies to services contracted with DataCoreLink in Bangladesh, subject to mandatory protections that apply to the transaction. Parties should first try to resolve disputes through written support escalation; available lawful remedies remain open. Material policy changes will be dated and communicated to affected customers. Changes do not retrospectively alter an accepted order without an applicable contractual or legal basis.
For domain registrations, review ICANN’s registrant rights and responsibilities alongside your registrar’s agreement.
Need clarification?
Ask about the policy or the written terms for your specific service.
support@datacorelink.com