Refund & Cancellation Policy

01Which terms apply

Refund eligibility depends on the accepted quotation, service period, work already performed, third-party commitments and applicable law. This general policy does not advertise a universal money-back guarantee or impose a blanket no-refund rule.

Any trial, promotion, minimum term, notice period or cancellation charge must be stated in the accepted order. Statutory consumer rights and remedies remain unaffected.

02Requesting cancellation

Submit a cancellation request through your authenticated client portal, identifying the service and whether you want it ended immediately or at the end of its paid period. If you cannot access the portal, contact billing@datacorelink.com for verification and assistance.

We will confirm the effective date, any remaining commitments and the data or equipment arrangements. Stopping use, deleting a website or cancelling a payment instruction alone does not tell us which service to terminate. Domain auto-renewal and related services must be addressed separately.

03Recurring infrastructure services

For VPS, dedicated servers, colocation, email and backup, charges for delivered service are assessed against the agreed billing period and commitments. Unused time is not automatically a pro-rata refund unless the order or applicable law provides for it.

If provisioning fails or a supplied service materially differs from the accepted order, contact billing and support so we can investigate correction, replacement or any applicable refund. An SLA service credit is assessed separately from a payment refund.

04Domains, certificates, credits and hardware

Domain registration, renewal or transfer, issued certificates, software licences and delivered SMS credits can involve irreversible supplier charges. Refund availability depends on the stage of fulfilment, supplier rules disclosed with the order and applicable law. Ask before placing an order if cancellation flexibility matters.

Hardware returns, condition requirements, delivery costs and warranty handling follow the accepted sales quotation and applicable rights. Remote-hands and management work already completed is assessed against its approved scope. We do not introduce undisclosed restocking or processing fees through this page.

05Refund and invoice-review requests

Send the invoice number, service reference, payment date and a concise reason through the portal or to billing@datacorelink.com. We may request information needed to verify the payment and investigate the issue; never send full card details or passwords.

Duplicate or incorrect charges will be investigated. We will explain the decision, eligible amount and any documented costs or adjustments. Disputing a charge does not prevent you from using rights available through your payment provider or applicable law.

06How approved refunds are returned

Where supported, approved refunds return through the original payment method to the original payer. If that is unavailable, an alternative must be verified and agreed. Account credit is an alternative only where agreed or provided by the applicable service terms.

Processing time depends on the payment provider and banking system. Billing will confirm submission and any available reference; this page does not promise an unverified fixed settlement time. Currency or exchange adjustments, if relevant, will be explained.

07Data export and equipment collection

Before termination, download the data you need, test backups and transfer domains or other dependencies as appropriate. Confirm the last access date and backup expiry with support. An infrastructure cancellation does not guarantee indefinite storage or later recovery.

Colocation customers must arrange authorized equipment collection and settle agreed outstanding charges. We will communicate the applicable collection process. Any retention or disposal must follow the agreement and applicable law.

08Questions and escalation

Contact billing@datacorelink.com if a request is unclear or remains unresolved. Include previous ticket references so the review can consider the full history. Written order-specific terms and mandatory legal protections control any conflict with this general policy.