SERVICE DESK
Technical support
Configuration questions, service assistance and existing deployments.
support@datacorelink.com// A direct line to your infrastructure team
Your next deployment
starts here.
Planning a new service or need help with an existing one? Reach the right team, share your requirements and keep the conversation moving.
// Make your first message count
Tell us what you need.
- Service type, configuration and preferred location.
- Expected workload, capacity and connectivity.
- Deployment timeline and any support requirements.
For an existing service, include its reference and relevant ticket or invoice number. Keep passwords and private keys out of ordinary messages.
// The right conversation
Choose your team.
Use email for enquiries and the authenticated client portal for account changes or service-specific requests.
NOC
Network operations
Facility incidents, network faults and infrastructure escalation.
noc@datacorelink.comACCOUNT DESK
Billing & accounts
Invoices, payment questions, renewals and cancellation requests.
billing@datacorelink.comINTERCONNECT
Peering & connectivity
BGP peering, connectivity requirements and network coordination.
peering@datacorelink.comSECURITY
Abuse & security
Report suspicious activity, network abuse or a security concern.
abuse@datacorelink.comCLIENT PORTAL
Your service workspace.
Manage services, view invoices and keep support requests in one place.
Visit client portal// Explore the possibilities
What are you planning?
Choose a service to start a proposal request in our client portal. Our team can confirm availability and the scope of your order.
// Meet us in Dhaka
Plan your facility visit.
Speak with the team before arriving so we can confirm the visit location, authorized attendees and access arrangements.
Arrange a visit- Corporate office
- Mohammadpur, Dhaka, Bangladesh
- Datacenter
- Dhaka DC-1, Bangladesh
- Before you travel
- Request the exact address and a confirmed appointment from our team.
Before you contact us.
Where should I report an outage?
Open a support ticket with the affected service, symptoms and incident time including timezone. Contact noc@datacorelink.com for facility or network escalation. Response commitments follow your agreed service schedule.
Can I request a custom configuration?
Yes. Share the compute, storage, network and location requirements through a proposal request. Availability, delivery timing and charges will be confirmed in your quotation.
Where can I check service and billing policies?
Review our legal and service policies. For a particular invoice, refund or cancellation, contact billing@datacorelink.com with your account and invoice reference.
How we handle your enquiry: Privacy Policy.